Terms & Conditions
Last updated: 25 September 2026
These Terms & Conditions govern your use of the WebSoft Studio website and the services provided by WebSoft Studio.
By using our website, requesting a quotation, engaging our services or entering into an agreement with us, you agree to these Terms & Conditions.
Please read them carefully before using our website or purchasing our services.
1. About WebSoft Studio
WebSoft Studio is a web design, development and digital services business providing services to businesses and organisations.
Website:
https://websoftstudio.co.uk
Email:
hello@websoftstudio.co.uk
Telephone:
+44 7539 594056
WebSoft Studio operates through its applicable legal business entity.
Legal business name:
[INSERT YOUR ACTUAL LEGAL NAME]
Business address:
[INSERT YOUR ACTUAL BUSINESS ADDRESS / PRINCIPAL BUSINESS ADDRESS]
WebSoft Studio does not represent that it has a physical office or registered office in the United Kingdom unless expressly stated.
Where applicable, our UK-based partner may assist with client communication and business development in the United Kingdom. The partner’s involvement does not, by itself, mean that WebSoft Studio is a UK-incorporated company or that the partner is legally responsible for WebSoft Studio’s contractual obligations.
2. Our Services
WebSoft Studio may provide services including:
Website design
Website development
WordPress development
Elementor development
Landing page design
Website redesign
E-commerce development
WooCommerce development
Website maintenance
Website troubleshooting
Website performance optimisation
Email and SMTP configuration
Domain and DNS configuration
Website integrations
Technical support
Other digital services agreed with the client
The exact services included in a project will be described in the relevant quotation, proposal, order or written agreement.
We reserve the right to change, add or discontinue services.
3. Quotations and Proposals
Before starting a project, we may provide a quotation or proposal describing:
The services to be provided
The project scope
Estimated delivery timeframe
Project price
Payment requirements
Number of included revisions
Client responsibilities
Any relevant third-party costs
Unless otherwise stated, a quotation is valid for 30 days from the date it is issued.
A quotation does not constitute a binding agreement until it has been accepted by the client and any required payment or deposit has been received.
4. Project Scope
We will provide the services described in the agreed project scope.
Requests that fall outside the agreed scope may be treated as additional work.
Additional work may include:
New pages
New functionality
Additional design concepts
Additional revisions
New integrations
Additional forms
Additional features
Changes to previously approved work
Content creation
Copywriting
Additional technical work
Where practical, we will inform you before carrying out significant additional work and may provide an additional quotation.
5. Client Responsibilities
To allow us to complete your project efficiently, you agree to provide information, materials and access reasonably required for the project.
This may include:
Website hosting access
WordPress administrator access
Domain or DNS access
Email account information
Brand assets
Logos
Images
Text/content
Product information
Business information
Third-party account access
Required approvals and feedback
You are responsible for ensuring that information and materials supplied to us are accurate and that you have the necessary rights to use them.
Delays in providing required information, access, approvals or feedback may affect the project schedule.
6. Website Content
Unless specifically included in your quotation, WebSoft Studio does not guarantee to provide:
Professional photography
Original illustrations
Legal documents
Privacy policies
Terms and conditions
Cookie policies
Professional legal advice
Specialist industry compliance documentation
Original copywriting
Translation services
Where placeholder content is used during development, the client is responsible for providing or approving the final content.
Clients remain responsible for ensuring that their website content is legally appropriate for their business and industry.
7. Client-Provided Materials
You confirm that you have the necessary rights, licences and permissions to provide us with any:
Images
Videos
Logos
Text
Fonts
Software
Documents
Product information
Other intellectual property
You agree to indemnify WebSoft Studio against reasonable claims arising from materials supplied by you that infringe another person’s intellectual property rights, to the extent permitted by law.
8. Design and Revisions
Where revisions are included in a project, they apply only to the scope specified in the relevant quotation or proposal.
A revision means a reasonable modification to the existing agreed design or functionality.
A revision does not mean a complete redesign or a change to the original project requirements.
Additional revisions or substantial changes may incur additional charges.
Client approval of a design, page or feature may be treated as acceptance of that stage of the project.
9. Project Timelines
We will make reasonable efforts to complete projects within the estimated timeframe provided.
However, delivery dates may depend on:
Client feedback
Content delivery
Third-party services
Hosting providers
Domain providers
Payment processing
API availability
Technical issues
Changes in project scope
Other circumstances outside our reasonable control
Estimated delivery dates are therefore not guaranteed unless a specific completion date has been expressly agreed in writing.
10. Payments
Project prices and payment schedules will be communicated in the relevant quotation or agreement.
Depending on the project, we may require:
A deposit before work begins
Milestone payments
Full payment before delivery
Payment for additional work before that work begins
Work may not begin until the required initial payment has been received.
Unless otherwise agreed, all invoices are payable by the date specified on the invoice.
11. Late Payments
If an invoice becomes overdue, we may:
Pause work
Suspend access to project services
Delay delivery
Suspend support
Withhold transfer of website files or assets
Require outstanding balances to be paid before continuing
We will generally attempt to contact the client before taking significant action.
Where legally permitted, reasonable costs associated with recovering overdue payments may also be charged.
12. Website Launch and Delivery
A website will normally be considered ready for delivery when:
The agreed scope has been completed
Included revisions have been completed
The client has had a reasonable opportunity to review the website
Required payments have been made
If a client does not provide feedback or approval within a reasonable period after being asked to review completed work, we may treat the project as delayed by the client.
13. Hosting, Domains and Third-Party Services
WebSoft Studio may work with third-party services including:
Hosting providers
Domain registrars
Email providers
Cloud services
Payment providers
WordPress plugins
Themes
APIs
Analytics platforms
Security services
Marketing platforms
Third-party services are subject to their own terms and conditions.
We are not responsible for outages, changes, price increases, account suspensions, API changes, security incidents or other problems caused by third-party providers.
Where a third-party subscription is required, the client may be responsible for the associated costs.
14. Third-Party Software and Plugins
WebSoft Studio may use third-party themes, plugins, libraries, APIs or other software where appropriate.
Third-party software may be subject to:
Separate licences
Subscription fees
Usage restrictions
Updates
Compatibility requirements
Third-party terms
Unless expressly stated otherwise, the client is responsible for ongoing third-party subscription or licence costs.
We cannot guarantee that third-party software will remain available or compatible indefinitely.
15. Website Maintenance
Website maintenance is not automatically included unless expressly stated in the project quotation or agreement.
Maintenance may include:
WordPress updates
Plugin updates
Theme updates
Security checks
Bug fixes
Content changes
Performance improvements
Where ongoing maintenance is not included, additional charges may apply.
16. Support
We aim to provide reasonable assistance to clients after project completion.
The level and duration of support will depend on the service purchased and the terms agreed with the client.
Unless expressly stated in writing, support does not mean 24/7 support.
Third-party problems, hosting outages, plugin conflicts or changes made by the client may fall outside included support.
17. Intellectual Property
Unless otherwise agreed, WebSoft Studio retains ownership of its own:
Development techniques
Code libraries
Frameworks
Reusable components
Templates
Internal tools
Processes
Pre-existing materials
Once the client has paid all amounts due for the relevant project, the client will receive the rights to use the final website deliverables created specifically for the client, subject to any third-party licences and pre-existing materials.
The transfer of ownership does not automatically include third-party software, stock images, fonts, plugins, themes, APIs or other materials licensed separately.
18. Client Intellectual Property
You retain ownership of intellectual property that you provide to us, including your:
Brand
Logo
Business content
Images
Product information
Existing website materials
You grant WebSoft Studio permission to use these materials only as reasonably necessary to provide the agreed services.
19. Portfolio and Marketing
Unless otherwise agreed in writing, WebSoft Studio may display completed work in its:
Website portfolio
Case studies
Social media
Marketing materials
We may identify the client and link to the completed website where appropriate.
If a project contains confidential information or the client requests that the project not be publicly displayed, we will respect that request where agreed in writing.
20. Confidentiality
We will treat confidential business information provided to us as confidential and will not intentionally disclose it to third parties except where:
Disclosure is necessary to provide the agreed services
Disclosure is required by law
You have authorised the disclosure
Disclosure is necessary to protect our legal rights
A third-party service provider requires the information to perform an agreed service
You are also responsible for protecting confidential credentials and access information provided to you.
21. Account and Password Security
Where you provide us with access to accounts, you remain responsible for maintaining appropriate ownership and administrative control of those accounts.
We recommend that clients:
Use strong passwords
Enable two-factor authentication where available
Avoid sharing passwords unnecessarily
Maintain recovery information
Remove access when it is no longer required
We will take reasonable steps to protect credentials provided to us.
22. Data Protection and Privacy
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains:
What information we collect
Why we collect it
How we use it
Who we may share it with
How long we retain it
Your applicable data protection rights
How to contact us
You can read our Privacy Policy here:
[LINK TO YOUR PRIVACY POLICY]
23. Cookies
Our website may use cookies and similar technologies.
Where required, non-essential cookies will be subject to the appropriate consent requirements.
Our website uses a cookie-consent system to manage visitor preferences.
You can read more about our use of cookies in our:
Cookie Policy — [INSERT LINK]
24. Security
We take reasonable steps to protect our website and systems.
However, no website, hosting environment, email system or internet transmission can be guaranteed to be completely secure.
We are not responsible for security incidents caused by:
Client passwords
Client account configuration
Third-party services
Compromised hosting accounts
Malware introduced by third parties
Client-installed software
Security vulnerabilities outside our reasonable control
25. Website Availability
We aim to keep our website and client services available and operational.
However, we do not guarantee uninterrupted availability.
The website or services may occasionally be unavailable due to:
Maintenance
Hosting issues
Server problems
Security incidents
Software updates
Third-party outages
Network problems
Circumstances outside our reasonable control
26. Disclaimer
Information published on the WebSoft Studio website is provided for general information purposes.
While we make reasonable efforts to ensure that website information is accurate and up to date, we do not guarantee that all information will always be complete, accurate or current.
Nothing on this website constitutes legal, financial, accounting or professional advice unless expressly stated.
27. Limitation of Liability
To the maximum extent permitted by applicable law, WebSoft Studio will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or services.
This may include, where legally permitted:
Loss of profits
Loss of revenue
Loss of business
Loss of anticipated savings
Loss of data
Loss of opportunity
Business interruption
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
Nothing in these Terms & Conditions limits liability for matters that cannot legally be limited or excluded.
28. Client Website Responsibility
Once a website has been delivered and accepted, the client is responsible for the website’s ongoing business use, including:
Accuracy of content
Pricing
Products
Services
Business information
Legal notices
Privacy information
Cookie configuration
Industry-specific compliance
User-generated content
Customer data
Where we provide technical assistance with these matters, this does not constitute legal or regulatory advice.
29. Cancellation
Either party may request cancellation of a project.
If the client cancels after work has started, the client may be responsible for paying for:
Work already completed
Approved expenses
Third-party costs
Non-refundable licences
Other amounts properly due under the agreement
Any refund will depend on the circumstances and the terms of the applicable agreement.
Where a consumer has statutory cancellation rights, those rights will apply where required by law.
30. Refunds
Refunds are considered according to:
The agreed project terms
Work already completed
Payments already made to third parties
The nature of the service
Applicable law
Where a service has already been substantially performed, this may affect whether a refund is available.
Nothing in these Terms & Conditions removes any mandatory consumer rights that cannot legally be excluded.
31. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances reasonably outside our control.
These may include:
Internet outages
Hosting failures
Domain registrar problems
Cyberattacks
Government restrictions
Natural disasters
Major infrastructure failures
Third-party service outages
API shutdowns
Software discontinuation
War or civil unrest
Labour disputes
Other extraordinary events outside our reasonable control
We will make reasonable efforts to minimise disruption where possible.
32. Termination
We may suspend or terminate services where:
The client fails to make required payments
The client repeatedly breaches these Terms
The client requests unlawful work
The client provides malicious or harmful materials
Continued work would expose us to unreasonable security or legal risks
Where appropriate, we will provide notice before termination.
33. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this page with an updated “Last updated” date.
Changes will generally apply to future use of our website and future projects unless otherwise required by law or agreed with an existing client.
34. Governing Law
These Terms & Conditions and any agreement between WebSoft Studio and a client shall be governed by the laws specified in the applicable project agreement.
Where no separate governing-law provision has been agreed:
[CHOOSE ONE — DO NOT LEAVE BOTH]
Option A — Pakistan-based business
These Terms & Conditions are governed by the laws of Pakistan, subject to any mandatory rights or protections applicable to the client under the laws that apply to the relevant transaction.
Option B — Contract specifically intended to use England & Wales law
These Terms & Conditions are governed by the laws of England and Wales, and the courts of England and Wales shall have jurisdiction, subject to any mandatory rights or protections applicable to the client.
Do not select England & Wales simply because you are targeting UK customers. Your actual contracting entity, client type, location and contract structure matter. For a cross-border business arrangement, it is worth having a solicitor review this clause before you rely on it.
35. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
WebSoft Studio
Email: hello@websoftstudio.co.uk
Telephone: +44 7539 594056
Website: https://websoftstudio.co.uk