Privacy Policy
WebSoft Studio (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit websoftstudio.co.uk, contact us, request our services, or otherwise interact with us.
We aim to handle personal information fairly, transparently and securely and in accordance with applicable UK data protection and privacy laws.
1. Who We Are
WebSoft Studio
Website: https://websoftstudio.co.uk
Email: hello@websoftstudio.co.uk
Telephone: +44 7539 594056
For data protection purposes, the organisation or individual legally responsible for your personal information.
If WebSoft Studio operates as a trading name rather than a separate legal entity, replace the information above with the actual legal name and contact details of the person or business responsible for the processing of personal data.
2. What Personal Information We Collect
Depending on how you interact with us, we may collect the following information:
Information you provide directly
When you contact us or submit an enquiry, we may collect:
- Name
- Business or company name
- Email address
- Telephone number
- WhatsApp contact details
- Project requirements
- Budget information
- Information contained in your message or enquiry
- Any other information you voluntarily provide
For example, our website enquiry form may ask for your name, work email, business name, project type, budget and project details.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, depending on the services and technologies currently enabled on the website.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate location derived from IP address
- Pages visited
- Referring website
- Date and time of visits
- Website interaction information
- Technical information required for website security and operation
Not all of these categories are necessarily collected on every visit.
3. How We Collect Your Information
We may collect personal information when you:
- Submit a contact or enquiry form
- Email us
- Contact us by telephone
- Contact us through WhatsApp
- Request a consultation
- Request information about our services
- Become a client
- Communicate with us during a project
- Visit or interact with our website
- Agree to receive communications from us
- Otherwise voluntarily provide information to us
We may also receive information through third-party services that you use to communicate or interact with us.
4. How We Use Your Personal Information
We may use your personal information for purposes including:
Responding to enquiries
To:
- Respond to your questions
- Contact you about your enquiry
- Discuss your requirements
- Arrange consultations
- Provide quotations or proposals
- Communicate about potential projects
Providing our services
If you become a client, we may use your information to:
- Provide website design and development services
- Communicate about your project
- Manage project requirements
- Provide technical support
- Deliver agreed services
- Manage invoices and payments
- Maintain business records
Website operation and security
We may process technical information to:
- Keep our website functioning
- Protect our website from spam and abuse
- Detect security threats
- Prevent fraudulent or malicious activity
- Troubleshoot technical problems
- Maintain website performance
Improving our website and services
Where permitted and appropriately configured, we may use information to understand how visitors use our website and improve our services, website content and user experience.
Legal and regulatory purposes
We may process information where necessary to:
- Comply with applicable legal obligations
- Establish, exercise or defend legal claims
- Prevent fraud or misuse
- Protect our rights, property and systems
5. Our Lawful Bases for Processing
Under applicable UK data protection law, we need a lawful basis to process personal information.
Depending on the circumstances, we may rely on one or more of the following:
Performance of a contract
We may process information where it is necessary to provide services that you have requested or to take steps before entering into a contract with you.
For example, this may include discussing a website project, preparing a quotation or delivering an agreed service.
Legitimate interests
We may process personal information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
Examples may include:
- Responding to business enquiries
- Managing client relationships
- Maintaining website security
- Improving our services
- Maintaining business records
- Protecting our business and systems
Where we rely on legitimate interests, we consider whether the processing is necessary and proportionate and whether your rights and interests require greater protection.
Consent
Where consent is required, we will ask for it before carrying out the relevant processing.
You may withdraw consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.
Legal obligation
We may process personal information where necessary to comply with a legal or regulatory obligation.
6. Contact and Enquiry Forms
If you submit a form on our website, the information you provide may be sent to us by email or stored within our website or related systems.
We use this information to respond to your enquiry and, where appropriate, provide information about our services.
We do not sell contact-form information to third parties.
Please do not submit highly sensitive personal information through our website forms unless we specifically ask you to provide it.
7. Cloudflare Turnstile
Our website may use Cloudflare Turnstile to help protect our forms from spam, automated submissions and abuse.
Turnstile may process technical information about your browser, device and interaction with the website for security and verification purposes.
Turnstile is provided by Cloudflare.
The use of Turnstile is subject to Cloudflare’s own privacy and data protection practices.
You can find more information in Cloudflare’s privacy documentation.
Important: If you keep Turnstile on the site, I recommend linking the words “Cloudflare” in this section to the current official Cloudflare privacy information rather than hard-coding a URL that could change.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be used for purposes such as:
- Essential website functionality
- Website security
- Remembering preferences
- Analytics
- Measuring website performance
- Understanding website usage
- Advertising or marketing, where applicable
Some cookies are strictly necessary for the website to operate.
Where applicable, non-essential cookies and similar technologies will only be used after you have provided the required consent.
The ICO states that non-essential cookies generally require appropriate consent under PECR, and consent must involve a clear positive action rather than simply continuing to browse the website.
You can manage cookies through your browser settings and, where available, through our website’s cookie settings.
For more information about the specific cookies used on our website, please see our Cookie Policy.
9. Analytics and Tracking
If analytics or tracking services are enabled on our website, they may collect information about how visitors use the website.
Depending on the services currently installed, this may include information such as:
- Pages viewed
- Traffic sources
- Approximate location
- Device information
- Browser information
- Website interactions
- Conversion or enquiry information
We will only use non-essential analytics or tracking technologies in accordance with applicable cookie and privacy requirements.
Website owner note: only list specific services such as Google Analytics, Google Ads, Meta Pixel, Microsoft Clarity, etc. here if they are actually installed on the website.
10. Marketing Communications
We may contact you about our services where permitted by applicable law.
Marketing communications may include:
- Telephone
- Other electronic communications
Where consent is legally required, we will obtain appropriate consent before sending marketing communications.
Where applicable law allows another lawful basis for direct marketing, we may rely on that basis after considering the relevant requirements.
You can ask us to stop marketing communications at any time by contacting us.
For marketing emails or other electronic marketing, applicable PECR requirements also apply. The ICO notes that the rules differ depending on whether the recipient is an individual subscriber or a corporate subscriber.
11. Business-to-Business Communications
WebSoft Studio may communicate with businesses and business contacts regarding our services.
Where we process personal information relating to an individual business contact, such as their name, email address or telephone number, we will handle that information in accordance with applicable data protection and electronic marketing laws.
Publicly available contact information does not automatically mean that a person has consented to receive marketing communications. Where we use publicly available information for business development, we will consider the applicable legal requirements and provide appropriate privacy information.
12. Who We Share Personal Information With
We do not sell your personal information.
We may share personal information with trusted third parties where necessary to operate our business, provide services or comply with legal obligations.
Depending on our actual services and systems, these may include:
- Website hosting providers
- Email providers
- Domain and DNS providers
- Website security providers
- Cloud storage providers
- Communication platforms
- Project management systems
- Payment providers
- Professional advisers
- Analytics providers
- Advertising platforms
- IT and technical service providers
- Government bodies, regulators or law enforcement where legally required
Third-party service providers may process personal information on our behalf.
Where required, we take appropriate steps to ensure that such processing is subject to suitable contractual and data protection requirements.
13. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK and the UK GDPR’s international transfer rules apply, we will take appropriate steps to ensure that the transfer is protected by an applicable transfer mechanism or safeguard.
Depending on the circumstances, this may include UK adequacy regulations, appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) or UK Addendum, or another legally permitted mechanism.
The ICO explains that restricted international transfers need to be covered by an appropriate mechanism, such as adequacy regulations, appropriate safeguards or a relevant exception.
14. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, contractual or reporting requirements.
Different types of information may be retained for different periods.
For example:
Website enquiries:
We may retain enquiry information for as long as reasonably necessary to respond to your enquiry, manage the potential business relationship and maintain appropriate business records.
Client information:
Where you become a client, we may retain relevant information for the duration of the business relationship and for an appropriate period afterwards where necessary for legal, accounting, contractual or dispute-resolution purposes.
Marketing information:
We will retain marketing information only for as long as reasonably necessary and will respect requests to stop receiving marketing communications.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
15. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Destruction
- Misuse
- Unauthorised disclosure
- Unauthorised alteration
Security measures may include appropriate access controls, passwords, secure connections, security software and other technical safeguards appropriate to the nature of the information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
16. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights including:
- The right to be informed about how your information is used
- The right to access your personal information
- The right to request correction of inaccurate information
- The right to request erasure of your information
- The right to request restriction of processing
- The right to object to certain processing
- The right to data portability in certain circumstances
- The right to withdraw consent where processing is based on consent
Some rights are subject to conditions and exemptions under applicable law.
For example, the right to erasure is not absolute and may not apply where we have a legal reason to retain information.
The ICO requires privacy information to explain the rights available to individuals and how those rights relate to the organisation’s processing.
17. How to Exercise Your Rights
If you would like to exercise a data protection right or ask us a question about your personal information, contact us:
Email: hello@websoftstudio.co.uk
Telephone: +44 7539 594056
Please provide enough information for us to identify you and understand your request.
We may need to verify your identity before responding to certain requests.
We will handle your request in accordance with applicable data protection law.
18. Complaints
If you have concerns about how we use your personal information, please contact us first:
Email: hello@websoftstudio.co.uk
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
You can find information about the ICO and how to make a complaint on its official website.
Information Commissioner’s Office (ICO)
The ICO recommends that privacy information tells individuals about their right to complain to a supervisory authority.
19. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including social media platforms, WhatsApp and other external websites.
If you follow a third-party link, that website will have its own privacy policy and terms.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
20. Children’s Privacy
Our services and website are intended primarily for businesses and general audiences.
We do not knowingly seek to collect personal information from children through our website.
If you believe that a child has provided personal information to us, please contact us so that we can consider appropriate action.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services
- Changes to the technology used on our website
- Changes to how we process personal information
- Changes to applicable laws or regulatory guidance
When we make changes, we will update the “Last updated” date at the top of this page.
We recommend checking this page periodically for the latest version.
The ICO says privacy information should be regularly reviewed and updated when necessary, particularly when new uses of personal information are introduced.
22. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
WebSoft Studio
Email: hello@websoftstudio.co.uk
Phone: +44 7539 594056
Website: https://websoftstudio.co.uk